Privacy Policy
Beyond Chronic Pain is committed to providing quality services to you. This policy outlines our ongoing obligations in respect to how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). These principles govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner: https://www.oaic.gov.au
What is Personal Information and why do we collect it?
Personal Information is data or an opinion that identifies an individual. Examples include your name, email address, and contact details.
This information is collected via:
Contact forms, subscriptions, and enquiries submitted through our website www.chronicpainhealthcare.com or any of our landing pages, whether from the root domain or a sub-domain.
Email correspondence
Social media platforms
Voluntarily provided data through events or resource downloads
Participate in therapy or coaching consultations
Complete pain assessments or intake forms, either online or during sessions
We collect your Personal Information primarily to deliver our services, provide therapeutic support, conduct pain assessments, and offer ongoing education and resources. We may also use your information to personalise your care, track progress, and provide updates about relevant services or events. You can unsubscribe from mailing lists and email communication at any time by contacting us.
When we collect information, we will take reasonable steps to explain why we are collecting it and how it will be used.
Sensitive Information
Sensitive Information (as defined in the Privacy Act) includes data related to your health, such as pain levels, symptoms, medical history, or psychological concerns.
We may collect this type of information through:
Completed pain assessment forms
Intake questionnaires
Notes and observations during consultations and therapy sessions
Such information is only collected when voluntarily provided and will only be used:
For the primary purpose for which it was provided
For a secondary purpose directly related to the primary purpose
With your consent, or where required by law
Providing therapeutic and coaching services
Creating tailored care or support plans
Monitoring progress over time
Supporting you in achieving your health goals
Third Parties
We aim to collect information directly from you. In some cases, we may receive information from third parties, such as through referrals or professional collaborations. When this occurs, we take reasonable steps to inform you.
Disclosure of Personal Information
Your Personal Information may be disclosed:
To third parties with your consent
When required or authorised by law
Security of Personal Information
We are committed to protecting your Personal Information from misuse, loss, or unauthorised access. When it is no longer needed, we will take reasonable steps to destroy or permanently de-identify it.
Accessing and Updating Your Personal Information
You may access, update, or correct your Personal Information at any time by contacting us at:
We do not charge a fee for access requests, but an administrative fee may apply for copies. To protect your information, we may require identification before processing any request.
Maintaining Information Accuracy
Keeping your Personal Information accurate and up-to-date is important to us. If any of your details change or are incorrect, please notify us promptly.
Policy Updates
This Privacy Policy may be updated periodically. The latest version will always be available on our website.
Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to access, amend, or make a complaint about your Personal Information, please contact us at:
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